Call center workforce management software for scheduling and forecasting your contact center agents, by Pipkins, Inc #acd #call #center #software


Welcome to

Developed by Pipkins, Inc.. is a hosted, low cost. subscription-based, solution for managing your call center workforce. By utilizing the power of our enterprise workforce management solution, Maxima Advantage Vantage Point . in combination with database, scheduling, and forecasting engines hosted on our servers and a web portal for agent access; you gain all the benefits that a hosted solution can offer:

  • Predictable costs – “pay as you grow”
  • No hardware to install and maintain
  • Reduced risk and less complexity
  • Greater flexibility
  • Faster implementation
  • Replaces up-front investment with monthly usage plan
  • No long term commitment required
  • A viable solution to a mobile, distributed work force
  • Little or no IT required
  • Access anywhere, anytime with just an Internet connection
  • Peace of mind – we manage it for you
  • Pipkins hosted workforce management solutions offer many unique features and advantages that aren’t available anywhere else in the marketplace:

    • The same powerful features as our enterprise solution
    • Customizable access to only the functionality you need
    • Thorough security and access privileges
    • Simple agent access through our web portal
    • Complete integration with your ACD
    • Advanced proven forecasting and scheduling algorithms
    • Scalability to meet your growing needs
  • Peace of mind – we manage it for you
  • Subscriptions to are available in monthly or yearly periods. For more information. details

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